How do I access Merchant Admin Interface ?
Open our official website ie. www.abcpayments.com and click on "Merchant Login" link available at top navigation panel. Just enter your given set of Merchant Id, Username & Password and click "Submit".

How do I know when there is any new order ?
1. Our system notifies you through email as soon as there in any new order that our system accepts for you.
2. You may anytime logon to Merchant Admin Interface, click at "New Orders" link and have a look at all the pending orders that must be processed by you.

What should I do when I see any new order in "New Orders" list ?
You have two process options for any pending order ie. Ship or Cancel. You may have a look at the complete order details by clicking at "Details" link and decide whether you want to process this order or not. If you want to process the order you should select the "Shipped" option or if you dont want to process the order, you should select the "Cancelled" option.

When I click on 'Shipped' why does it ask me for 'Proof of delivery' ?
Our system automatically rates every transaction and assigns risk points to it. If any transaction is suspected by our system for any reasons, it puts the order in Alert status and does not allow you to process the order from the main window. You may accept the order by clicking at "Details" link. Here you would be required to provide the Proof of Delivery or documents suggested by our system.

When do I receive my Payments ?
The payment for all the shipped orders that are in normal risk status for a week is released within next week. In order to avoid any undue delay in the payment, we suggest you to ship your all the orders that you want to process everyday and provide us the required documents timely whenever required by our system.

Note:
We would release the payment for only "Shipped Orders".
You can change the status to 'Shipped' only within 10 days of order confirmation date & time.
Not Shipped orders are automatically Cancelled after 10 days.


Why am I allowed only 10 days to "ship" the order ?
Once a transaction comes to us for processing and authorized by the gateway, it means that a particular amount of the customer's credit card is blocked from his credit card limit. Your customer after doing transaction from your site, will have only a credit card limit of the remaining amount. The amount that is blocked for 12 days will not be reflected in his credit card statement until you change the status to 'Shipped" from your ABCpayments.com merchant admin. Only after which it will be reflected in his credit card statement.

What if my order processing takes more than 10 days ?
If your business model requires you may change the order status to 'shipped' before you actually ship the order if your customer is agreeable to the same. If you dont change the order status to 'shipped' within 10 days, the next day transaction automatically disappears from your admin interface and the credit card limit is restored to your customers credit card.