What is ABCpayments.com?
Kindly refer About ABCpayments.com

Why should I choose ABCpayments.com?
Kindly refer Why ABCpayments.com

How long will it take for my application to be processed? What is the procedure followed by ABCpayments.com after I sign up?
As soon as you signup on our website or contact us, our internal business and security team would scrutinize your application. On approval, you will receive all the necessary information and further procedures. Setup & integration can be done within 30 minutes after the approval.

What does ABCpayments.com facilities cost me? Are there any hidden charges?
Our pricing policies are very straight and flexible as per your business requirements. We do not charge huge upfront fees and lien deposits like other financial institutions. Our Sub-Merchants with different business profiles and volumes may choose suitable plan for different account options. For more information on the plans, kindly contact sales@abcpayments.com

Is it possible to sell my product and services in more than one currency?
You may display your product pricing in any number of currencies. ABCpayments supports USD, British Pound & Euro. If you display any other currency than mentioned above, at the end of the transaction when customer has to checkout to pay and you redirect him to our payment option page, you need to pass the amount in INR equivalent only. This is because we do not process the final payment in any other currency other than INR, USD, BP & Euro.

How can I ensure that the payment amount reflected on the final ABCpayments.com checkout page is in INR equivalent?
You need to have a backend process that will convert your displayed foreign currency price into INR as per the current exchange rate or your predefined conversion rate before it is sent to ABCpayments.com interface.

What is the name that appears in the Credit Card Statement of my customer?
Your customer's credit-card will show him a payment made to 'ABCpayments.com' or 'Indiamart Internet Shopping'. However During the transaction at every stage we would make it amply evident to your customer that his credit card statement will reflect the payment made to 'ABCpayments.com' or 'Indiamart Internet Shopping'.

What is a credit card chargeback?
A refund that is forced by the issuer bank (i.e. a credit card holder's credit card bank) is known as chargeback. This occurs when a cardholder decides to formally dispute a charge on his or her credit card bill for any reasons. Credit Card banks permit chargebacks as per VISA and MASTERCARD rules. This is allowable for up to 12 months from the date of the transaction. Some of the possible reasons for the chargeback as follows:

• The Sub Merchant has not shipped the goods or delivered the promised service.
• The Sub Merchant has taken back the goods or cancelled the services but not yet issued a refund on the credit card.
• The cardholder's credit card has been fraudulently used by someone else to procure goods and services without knowledge or prior agreement of the cardholder and so on...

What is 'credit card chargeback policy' of ABCpayments.com?
ABCpayments.com's different payment gateway service providers have state-of-the-art fraud screening capabilities to reduce such risks. However, if any chargeback is reported by the cardholder, the sub-merchant will be liable to pay/refund the disputed amount back to ABCpayments.com or it will be adjusted with the current balance of your account with ABCpayments.com

Transactions that look fraudulent at certain parameters, our system marks them ALERT Transactions and the Sub Merchant decides whether he wants to execute the order or not. The chargeback disputes are normally less than 1% of the total transactions in a year.

Can I reverse the chargeback made on me?
You may certainly forward your request to reverse the chargeback if you provide us evidence of the communication with the card holder with his acceptance and a proof of delivery to his destination AND The credit card holder formally informs his/her bank or credit card issuing institution that he/she accepts the charge, he/she had initially disputed. but ABCpayments.com do not assure you for the reversal. We recommend that:

• Sub Merchant should keep proof of goods shipped and delivered. This could be in the form of a Courier consignment note or Receipt from the final consignee.
• Sub Merchant can prove that the customer was informed in advance about refunds /return of goods for replacement faulty goods.

as it helps us to forward your request with proper information.

Can I cancel an order that I have received from my customer? Will I be liable to pay any cancellation fees?
No! A Sub Merchant can cancel an order without any service fees.

When is a successful transaction eligible for payment? What action is required by the sub-merchant to enable ABCpayments.com to process a scheduled payout? What payout schedule does ABCpayments.com currently follow?
All the approved transactions are displayed in your ABCpayments.com sub-merchant admin interface under "pending" mode for the next 14days. During this period of 14 days the sub-merchant has to perform any one of the following actions.

• He may decide not to fulfill the order and mark it as cancelled.
• He may ship the goods and mark the order "Shipped" to claim the amount.

Our system would automatically cancel every order that is found pending after 14 days. However if the sub-merchant is confident of shipping the goods after a period of 14 days, he may go ahead and capture the amount, and subsequently ship the goods as per their agreement. If the sub-merchant subsequently fails to do this and wish to refund the amount, the refund charge (as per the agreement) will have to be borne by the sub-merchant. Once the capture or fulfillment process has been completed by the sub-merchant, ABCpayments.com will put these orders in payable "PayQueue" and would be paid to you as per your payment cycle (defined in the agreement).

Does ABCpayments.com have any offline services or support infrastructure?
Yes! ABCpayments.com, a payment processing platform, is developed and maintained by IndiaMART InterMesh Ltd. For any information you may contact us at your nearest support contact mentioned on our website.

How can I check the amount payable to me by ABCpayments.com?
To confirm your current balance payable, log on to ABCpayments.com Merchant Admin Screen by using your unique & confidential set of user name and password. Here the system would guide you for further navigation.

How often will I receive my payouts?
ABCpayments.com settles payments on a weekly basis. Once the PayQueue in your account exceeds minimum balance (as per the agreement), ABCpayments.com will issue regular payments as specified in the agreement. If you have an account in any of ICICI, AXIS, HDFC or CITI bank, your payment can be directly deposited to your account.

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